LiveSoundHost Support

Recover Access Key

Resend your access key if it was lost. This service is available only within 1 year of purchase.

• If the submitted information does not match the purchase record, automatic delivery may fail.
• Manual review may be required for mismatched or incomplete requests.

Deactivation Help

Use this if the computer activated with this license is physically damaged or Windows no longer boots, and normal deactivation cannot be completed on that machine.

• This request is intended for cases where the original computer cannot be accessed for normal deactivation.
• The server-side action uses 1 of your original transfer allowances within 1 year of purchase.
• Approval is not guaranteed and depends on purchase verification and policy review.

Activation Problem

Use this if your key is valid but activation is failing.

• Check your internet connection before submitting a request.
• Confirm the access key was entered exactly as issued.
• Verify that the license is being used on the intended computer.
• If the issue is related to transfer limits, use Deactivation Help instead.

When you contact support, include your license email and a clear description of the error message or activation behavior.

Change License Email

Request an update to the email address associated with your purchase. Manual review may be required before approval.

• Enter your current license email and the new license email you want to use.
• Include purchase information so the request can be verified.
• If purchase information cannot be verified, the request may be rejected.

Payment / Delivery Issue

Use this if payment was completed but you did not receive your access key email.

• Check your spam or junk folder before submitting a request.
• Enter your PayPal email, license email, and exact purchase date.
• If the purchase record matches, the access key can be resent automatically or reviewed manually.

Other Request

For all other license-related questions or support requests.

• Enter your license email and describe your request clearly.
• Your message will be stored in the support system and a confirmation email will be sent.
• Include any relevant order, payment, or activation details to speed up review.